Terms & Prices

We provide superior service at competitive rates, and have tailored our pricing to offer a range of options to best suit your business. These options include hourly rates, per project rate, and retainer options. Please contact us to discuss which pricing option is best for you.

Our prices and terms are as follows:

 

 

"You're the best...so creative and knowledgeable. Couldn't have come half this far without you. Your services are essential, high quality, and worth every penny..."

Mimi Rosa
One Little Step

 

Hourly Rates:
We bill clients at an hourly rate for general administrative tasks.

Per Project Rate:
We provide quotations per project based on the complexity and duration of the project. Please email us at gale@alphavirtualsupport.com, or call us at (856) 223-9700 for a free consultation.

For web site design projects, please complete our questionnaire, so we may consult with you on your Web project.

Monthly Retainer:

Our goal is to foster ongoing partnerships with our clients . We therefore offer the following monthly retainer options to clients who need support on a continual basis.

Our retainer terms are as follows:

  • Retainer contracts are for a minimum of 3 months.
  • Payments are due in advance.
  • Additional hours will be billed at the standard hourly rate.
  • Retainer fees are non-refundable, but unused hours will be carried over to the next month
  • Retainer options are re-negotiable to suit your changing needs.

Platinum Partner:
Clients using 40 - 59 hours of services per month will be billed at a discounted rate of 5% off our regular hourly rates.

Executive Platinum Partner:
Clients requiring 60 hours of our services per month will enjoy a 10% discount off our regular rates.

Our Terms

  • We require a signed acceptance of our contract prior to commencement of work.
  • We require a payment of 50% of the cost of special projects before work commences on the project.
  • Incidental expenses such as courier costs, postage, and long distance and international calls will be detailed and billed separately.
  • Payment is due on receipt of invoice.
  • We accept payments by cheques, certified and cashier's cheques, and money orders.
  • We accept payment online through Paypal.
  • Cheques returned to us will be subject to a $30.00 service charge.
  • " Rush" orders will be subject to an additional 20% charge.